Question 1

Will it duplicate my existing WooCommerce products?

Accepted Answer

No. Existing products with a matching SKU are *adopted* into the integration — linked via the `_balance_uid` post-meta — instead of duplicated. Brand-new products from Balance always land as drafts so nothing surprise-publishes to your live catalogue.

Question 2

Cloud Balance or on-prem — does it matter?

Accepted Answer

Either works. Pick the transport on the Connection tab: cloud.balance.ge with your Application ID, or your on-prem Balance server's IP and port. Username, password and Source profile (Storera / Vendoo / B2C) are the same shape on both.

Question 3

What does dry-run mode do?

Accepted Answer

Dry-run builds the full Balance API payload for every order and refund and logs it to WooCommerce → Status → Logs *without* issuing the PUT request. Recommended for the first deployment so you can review payloads before they hit Balance.

Question 4

How does refund handling work?

Accepted Answer

When you refund a WooCommerce order — full or partial — the plugin pushes a SalesCreditNote document to Balance linked to the parent Sale. If you cancel an order before payment lands, no refund doc is needed; only paid orders generate one.

Question 5

Can I exclude categories or specific products?

Accepted Answer

Yes — the Categories tab lets you exclude individual Balance Groups from import (so non-product groups like 'Marketing expenses' never bleed into WooCommerce), and the Imports tab has a SKU-pattern filter for finer control. Excluded items are skipped on every sync without ever touching WooCommerce.

Question 6

What happens if a Balance ItemType is a service, not a product?

Accepted Answer

Services are skipped on import — only physical goods (`საქონელი`) are imported as WC products. The deny-list is part of the importer so a service accidentally added to a goods Group never silently appears as a buyable line in your shop.

Question 7

Does the plugin keep running if my license lapses?

Accepted Answer

Yes, for 14 days. License validation talks to codeon.ge daily; on a transient failure the plugin enters a 14-day grace period during which all sync features keep working with a banner warning. Only a definitive rejection (or 14 days of unreachable) blocks the sync subsystems — the License tab keeps working so you can re-activate.

Balance ↔ WooCommerce

Frequently asked.

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1C ↔ WooCommerce

Fina ↔ WooCommerce